The Muffin Post Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal data.

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

  • Personal Identifiable Information (PII): Such as your name, email address, phone number, and mailing address, collected when you place an order, sign up for our newsletter, or contact us.
  • Transactional Data: Details about your purchases and the services you have used, including order history and payment information (please note: we do not store full credit card details on our servers).
  • Technical Data: Information about your device, browser type, IP address, and how you interact with our website, gathered through cookies and similar technologies.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To process and fulfil your orders and provide catering services.
  • To communicate with you regarding your orders, inquiries, or our services.
  • To send you marketing communications (if you have opted in), such as newsletters or promotional offers. You can unsubscribe at any time.
  • To improve our website, products, and services based on your usage patterns and feedback.
  • To comply with legal obligations and to protect our rights and property.

3. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share your information with:

  • Service Providers: Trusted third-party companies who perform services on our behalf, such as payment processing, website hosting, and email delivery. These providers are obligated to protect your data.
  • Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request the deletion of your personal data under certain conditions.
  • Right to Restrict Processing: Request us to restrict the processing of your data under certain conditions.
  • Right to Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Right to Object: Object to our processing of your personal data under certain conditions.

To exercise any of these rights, please contact us at hello@themuffinpost.co.uk.

6. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and for marketing purposes. You can control cookie preferences through your browser settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

The Muffin Post
387 High Street, Kensington
London, SW7 2NA, United Kingdom
Phone: +44 20 7946 0876
Email: hello@themuffinpost.co.uk

Last updated: November 15, 2023